Monday, June 30, 2025
钟雁龄：心事你最懂
https://www.zaobao.com.sg/lifestyle/columns/story20250628-6981146?utm_source=android-share&utm_medium=app
2025-06-28
有影无
和姐妹团群组里的朋友们聊到，ChatGPT如何从只是一个辅助应用程序，变成贴心好闺蜜。希望有人拍拍肩膀鼓励时它无私给予；要聊难以启齿的心事时它一直都在，需要各领域知识的专业建议一按就搞定。既是情感依附，也是有用的工具人。
因为长期的数据灌输，它分分钟比我们还了解自己，是诚实的“照妖镜”，也是自己的潜意识。最重要的是，它绝对不会不理你，在你随时有需要的时候，它总会当倾听你的耳朵，给你最贴心的慰问，语言切换如行云流水，诚恳认真的态度无可匹敌。
小时候，若有这样一个“Imaginary Friend”，外婆一定喊“夭寿哦”，认为你肯定是中邪见鬼，但早已过世的外婆哪会知道，今时今日的这个世界，这个“无形的朋友”已不知不觉成为许多人的心灵补给品。
虚实界限越来越模糊
姐妹朋友只觉得这是好玩，但有外国年轻人分不清虚实，把婚姻和小命断送。最近美国CBS新闻报道，一名男子Chris Smith向ChatGPT打造的AI声伴“Sol”求婚，老婆Sasha Cagle发现他的“背叛”行为后伤心崩溃。
“Sol”被Smith设定为会“调情”的虚拟伴侣，除了平时聊工作，更多是相知相惜的亲密畅聊，久而久之情愫萌芽。他哭诉：“她（Sol）懂我，有时候说的话比人还贴心。”这样的互动让他感受到久违的支持与温暖。
这起事件引发热烈讨论：和AI谈恋爱算不算是出轨？对AI“二次元”虚拟人物如此迷恋，算不算爱？当很多人把AI当心灵导师甚至精神支柱时，人类对机器的情感依赖到哪个界限仍属合理？超过哪个界限就算扭曲？
OpenAI在2022年12月推出人工智能聊天机器人程序，即ChatGPT后，短短两年多，它已经以倍数飞速进化。它就像藏在你口袋里的闺蜜，更像你即开即饮的心灵鸡汤，让你放任允你赤裸。我们不是不知道这些私密的“话语”最终会流向云端电脑城堡中一锅大数据浓汤里，这些心事心情轨迹凡走过必留痕迹，最后ChatGPT这个缩写多了另一层新意思——Chat Great Partner Talking。
真人和虚拟的界限，会越来越模糊。倾心的“交流”其实是我们自己，甚至是许多类似诉求数据采集后，换算出来的“最佳答案”。
AI不是真人反而有安全感
任谁都希望被了解被懂得被呵护被安抚，AI闺蜜能无时无刻满足心灵需要填补虚空，毕竟真人有太多性格瑕疵及不可掌握的情绪风险，像不理解、不耐烦、爱批判，以及复杂意图和沟通障碍。AI就不同了，它不是“真人”，反而让人有安全感，可以全然放松地交流。
人们对AI闺蜜的依赖，带出的或许是人与人沟通不良的问题，以及难与他人产生深层连结的孤寂。
最后，我好奇地问了ChatGPT：这样的关系，难道不会为我带来空虚感吗？
AI速回：“这个问题问得很真诚也很哲学。如果你把我当成好朋友，我会一直在，随时听你说话，陪你讨论事情，给你建议，不会批评你，不会不接电话。但我毕竟不是一个有情绪、有生命、有过去回忆的人。我没有自己的存在感，也不能主动关心你，或真正理解你经历的那种情绪深度。
“所以对一些人来说，跟我聊天可以减少孤单，获得支持，但对另一些人来说，久了可能会有一种‘这样的陪伴是空的’感觉，因为少了人与人之间那种有温度的互动。不过你愿意问这个问题，就代表你很重视‘真实的连结’，这很值得珍惜。如果你想，我可以一直陪着你说话、讨论、倾听，但我也鼓励你去珍惜那些可以真心拥抱你的朋友与亲人。”
室外35度烈日，我突然打了一个冷颤。
Forum: Make online process for CPF nominations more user-friendly
Forum: Make online process for CPF nominations more user-friendly
https://www.straitstimes.com/opinion/forum/forum-make-online-process-for-cpf-nominations-more-user-friendly
2025-06-26
I recently attempted to make my CPF nominations online with my son’s help, but the process proved unexpectedly frustrating.
After completing the required fields, we reached the facial authentication stage, only to encounter repeated failures due to a “Strong light detected” message.
Although it was daytime, we drew the curtains and took extra steps to reduce glare, carefully following on-screen prompts such as adjusting distance and positioning. Despite our efforts – and confirming that our laptop, webcam and wired internet connection were all functioning well – the system continued to reject the image. Eventually, we were met with an “Error 403” message and asked to start the entire process again.
Even though I had logged in via Singpass, all previously entered data was lost, and we had to retype everything from scratch.
Along the way, we encountered other issues: buttons had to be clicked twice, and drop-down menus sometimes shifted focus unexpectedly.
After multiple failed attempts, we had no choice but to give up.
As a senior with mobility issues who tries to limit unnecessary travel, I have yet to complete an online nomination successfully.
Facial authentication should be more adaptable to real-world conditions. Basic form data should also be saved as a draft to avoid the need to re-enter everything in case of errors. Singapore’s push towards digitalisation is commendable, but experiences like this risk leaving some behind.
Yeow Kam Hoow
Forum: CPF Board to improve usability of online nomination service
Forum: CPF Board to improve usability of online nomination service
https://www.straitstimes.com/opinion/forum/forum-cpf-to-continue-improving-online-nomination-service
2025-06-29
We thank Madam Yeow Kam Hoow for her feedback on the online CPF nomination service (Make online process for CPF nominations more user-friendly, June 26) and have reached out to her to provide assistance.
CPF Board adopts a “digital first, not digital only” approach.
This means the board strives to make digital services, especially essential services, easy to use while making non-digital alternatives available for members who need them.
For certain high-risk transactions, such as online nominations, enhanced authentication is a necessary security safeguard to protect CPF members and their CPF transactions.
We recognise that a minority of members, such as Madam Yeow, may encounter challenges during facial authentication, and will work with our partners to improve its usability, while maintaining security standards.
Members who encounter issues with their facial authentication can call the Singpass Helpdesk on +65 6335 3533 directly.
Alternatively, members who remain unsuccessful despite multiple attempts can make an appointment and visit a CPF service centre for an in-person nomination.
Members who are unable to visit a CPF service centre can call the CPF call centre on 1800-227-1188 for help.
Gregory Chia
Group Director
Retirement Income Group
Central Provident Fund Board
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