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To stop your HDB gas supply, you must
engage a Licensed Gas Service Worker (LGSW) through City Energy or SP Group to ensure the work is done safely and legally. Do not attempt to disconnect the piped gas supply yourself, as it is a significant safety hazard and requires professional handling. Steps to Terminate HDB Piped Gas Supply
- Contact City Energy/SP Group: The turn on and off of piped town gas supply can only be performed by City Energy or its appointed agents. You can submit a request through the SP Group website or app, or by calling them.
- SP Group website (Close Account)
- City Energy hotline: 1800 555 1661
- SP Group general hotline: 1800 222 2333
- Schedule an Appointment: You will need to arrange an appointment for a technician to come to your flat to physically terminate the supply. It is advisable to book this in advance, up to 30 days prior to your desired termination date, as appointments are subject to availability.
- Technician Visit: A licensed technician will perform the termination, which involves isolating the gas supply at the meter (usually located outside your unit or in a service cupboard) and plugging the internal pipes to ensure no gas leaks.
- Settle Final Bill: The termination fee will be charged to your final utilities bill. Any remaining security deposit will be used to offset outstanding charges, and any credit balance refunded to you within a few working weeks.
Key Safety and Regulatory Points
- Safety First: Gas is invisible, and any amateur handling can lead to dangerous leaks or incidents.
- Legal Compliance: Only LGSWs licensed by the Energy Market Authority (EMA) are legally permitted to carry out gas installation or alteration works.
- Renovations: If you are stopping the supply for renovation purposes (e.g., switching to an induction hob), inform City Energy to arrange a temporary termination of the gas supply and proper capping of the pipes before work begins.
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