Keep your banking transactions secure.
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Stop malware from unauthorised accessLearn how to secure your banking account |
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Scammers may ask you to download software or apps through links they provide. Fall for it, and your phone can be infected with malware that gives scammers control over it. They can then access your login details and SMS OTPs, and drain your account.
To safeguard your account, we constantly update our anti-malware security measures. Download the latest version of our DBS digibank app and we’ll alert you through a pop-up message if we detect suspicious activity when you launch it. If you receive our message, it’s important you know how to respond.
Rest assured, while we ensure your security, we respect your personal privacy too. The use of our security tool is limited to the detection of malware activity and security threats. No additional personal data will be collected from your device. |
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When risky apps or permission settings are detected |
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| You’ll receive a pop-up message telling you that access to your account is restricted. |
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| To restore access, you will need to:
| 1. | Uninstall the apps shown in the message on your screen when you open your digibank mobile app.
(Highly recommended)
| | 2. | Alternatively, if you trust the app is safe, you can turn off ‘Accessibility’ for the listed apps via the ‘Settings’ menu on your device. |
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When a known malware app is detected |
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| Take these steps to protect your account: | 1. | Turn off your WiFi and mobile data, or turn on Airplane Mode, so scammers cannot access your phone through the malicious app.
| | 2. | Go through your list of installed apps. Look for anything suspicious: |
| • | Apps not downloaded from an official app store. | | • | Apps you do not recognise or do not recall downloading. | | • | Suspicious apps with generic names, misspellings, or unauthorised app store icons.
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3. Delete these apps from your mobile device.
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When ongoing screen-sharing is detected |
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| Here’s what to do: | 1. | If you are the one sharing your screen, simply stop. Once you do so, access to digibank will be automatically restored.
| | 2. | If you are not screen-sharing, this may be a sign of an ongoing malware attack. Please immediately call our 24-hour fraud hotline to activate the Safety Switch. |
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Frequently asked questions |
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1. My phone is compromised, but I need to make an urgent transaction. What should I do?
For urgent banking transactions, visit any DBS ATM or branch where our staff can help you.
You could also use digibank online on your laptop or desktop, but you will not be able to perform some transactions that require additional authentication, like adding a new recipient or increasing your transaction limits.
You are strongly encouraged to secure your mobile device before you continue performing any banking activity.
2. Does DBS scan my phone or collect my personal information?
Your privacy matters. The use of our anti-malware tool is limited to the detection of malware activity and security threats. No additional personal data will be collected from your device.
3. Can I opt out of the anti-malware tool?
No. With malware-related scams and attacks rising, this is a mandatory security feature we’ve put in place to safeguard your banking accounts and monies.
4. If I am still able to access digibank, does it mean that I am 100% secure from malware?
While the anti-malware tool can detect malware activity with a high degree of accuracy, no security feature is foolproof.
As scammers become more sophisticated in their operations, we encourage you to play your part with a strong multi-layered defence.
Always remain vigilant. Be careful of the types of apps you install and the permissions you enable on your phone. |
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| Find out more by typing the link below in your browser. |
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This is an auto-generated message. Please do not reply to this email.
For enquiries, visit our DBS Help & Support Page
or chat with us on DBS Digibot on our official DBS website.
DBS Bank Ltd Co. Reg. No.: 196800306E |
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