Keep MRT trains reliable but please improve the commuting experience too
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Keep MRT trains reliable but please improve the commuting experience too
The daily experience of moving through public transport matters just as much as whether we can fix delays and disruptions.
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For most people, public transport reliability is not an abstract metric.
ST PHOTO: KELVIN CHNG
Samuel Chng
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At 7.45am on a weekday, an MRT train pulls into Outram Park. A senior waiting at the doorway hesitates as the crowd presses forward. Before she can step in, a young man signals for others to hold back and gently ushers her in. Nobody speaks, but several commuters give small nods of acknowledgment.
Scenes like this unfold countless times a day. They are often unnoticed and rarely celebrated. Yet they offer a glimpse into something important: How people behave in shared spaces, and what these micro-interactions say about the kind of society we want to be.
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