Yes, your daughter can keep your mobile phone number, but because your current plan is a "Welcome Plan," the transfer process works slightly differently. [1]
The StarHub Welcome Plan is a complimentary, contract-free promotional line usually tied to a main household subscription (like a Broadband or TV bundle). Because of this dependency, she cannot take over the "Welcome Plan" structure itself. Instead, she must change the line into a standard plan under her own name. [1, 2, 3]
What Your Daughter Needs to Do
To keep your mobile number active and successfully transition it, your daughter will follow these updated conditions:
- Change the Mobile Plan: During the transfer at the store, she must switch the mobile line from the Welcome Plan to a commercially available, contract-free plan (such as a standard 5G SIM-only plan). [1]
- Maintain the Main Account: If your Welcome Plan is currently tied to a home broadband or TV bundle under your name, those master services must remain active until the phone number transfer is officially finalized to avoid sudden termination of the mobile number. [2]
- Standard Documentation: She will still need to physically head down to one of the main StarHub Shops (Paragon, Tampines Mall, NEX, or Jurong Point). She must present your official Death Certificate alongside her physical NRIC/ID to complete the change of ownership. [4, 5, 6, 7, 8]
If your Welcome Plan happens to be bundled with a home broadband or TV subscription that she also wants to take over, let me know so I can explain how to transfer those home services at the same time.
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