Yes, your daughter can take over your StarHub subscription and phone number if you pass away. [1]
StarHub permits a Transfer of Ownership for deceased subscribers, provided specific rules and administrative procedures are completed within a designated window. [1]
Key Conditions
- 90-Day Window: The transfer process must be fully completed within 90 days from the date of passing.
- Active Status: The mobile service and line must remain active during this period; do not terminate the plan beforehand.
- Plan Compatibility: Transfer of ownership is available for standard postpaid plans but is currently not supported for contract-free 5G plans, Star Plans, 5G Unlimited+, or 5G Platinum plans.
- Outstanding Balments: Any existing outstanding bills on the account must be fully cleared before the transfer can proceed.
- Administrative Fee: A one-time administrative fee of $21.80 applies to process the transfer of the mobile line. [1, 2, 3, 4, 5]
Step-by-Step Procedure
- Keep the Line Active: Ensure the monthly bills continue to be paid so the line remains functional. [1, 6]
- Gather Required Documents: Your daughter will need to prepare the following paperwork:
- Death Certificate: The original copy or a certified true copy of your official death certificate.
- Transferee Identification: Your daughter's physical NRIC or official Identification Document (FIN/Passport).
- Clearance of Final Bill: Proof or means to settle any remaining outstanding amount on the account. [1, 3, 7]
- Visit a Designated StarHub Shop: Your daughter (the transferee) must physically head down to one of StarHub's main customer centers, as mobile line transfers cannot be completed online. The designated locations are:
- Complete In-Store Verification: The customer service staff will verify the death certificate, process her identity check, and set up the contract under her name as a new sign-up. [1, 8]
- Processing Time: Once submitted at the retail outlet, the transfer of ownership takes approximately 3 working days to complete. [1]
If you would like to know how this impacts any bundled equipment (like a phone under a 2-year device plan) or need help checking your current plan eligibility, please let me know! [1, 9]
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