Procedure of visiting patients at Tan Tock Seng Hospital 2026-11-15

Procedure of visiting patients at Tan Tock Seng Hospital 2026-11-15

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To visit a patient at Tan Tock Seng Hospital (TTSH), register online or at the hospital's visitor kiosks, adhere to the 10:00 AM to 9:00 PM daily visiting window, and follow ward capacity and hygiene guidelines. [1, 2, 3]

1. Visiting Hours

Effective November 1, 2026, general ward visiting hours have been extended to give families greater flexibility: [1]

• General Wards and Integrated Care Hub (ICH): 10:00 AM to 9:00 PM daily, including weekends and public holidays.
• TTSH Wards @ Ren Ci (Wards 6 to 10): 10:00 AM to 8:00 PM daily.
• Emergency Department (ED): Only 1 accompanying visitor is permitted per patient for up to 15 minutes. [1, 2, 3]

2. Registration Process

Visitors must register before entering the inpatient wards or Emergency Department. You will need your identification document (NRIC, FIN, or Passport) along with the patient's full name and ward or bed number. [1, 2, 3]

• Online Pre-Registration: Complete your registration before arriving via the NHG Health Visitor Registration Portal to skip on-site queues. This option is available to Singapore Citizens, Permanent Residents, and Work Permit or Employment Pass holders. [1, 2]
• Facial Recognition Access: During online registration, you can upload a clear, front-facing photograph. Once approved, you can walk directly through the ward gantries using facial recognition or your registered ID. [1, 2]
• On-Site Kiosks and Counters: If you cannot register online or are visiting specific sub-wards, register in person upon arrival. Visit the Ren Ci Registration kiosks at Level 2 for Wards 6 to 10, or the ICH registration counters at Lobby A (Level 1) for Ward 5H. [1, 2]
• Special Tag Collection: Visitors to the National Centre for Infectious Diseases (NCID) must collect a Real-Time Location System (RTLS) tag from the Ward Registration Counter for gantry access. Emergency Department visitors must visit the ED Visitor Registration Counter at Basement 1 to collect a wristband and buzzer. [1]

3. Visitor Quotas and Rules

To ensure a safe and restful recovery environment, all visitors must comply with the guidelines outlined on the Visiting TTSH Wards page: [1]

• Bedside Limit: A maximum of 2 visitors are allowed at the patient's bedside at any one time.
• Age Restrictions: Children aged 12 years old and below are generally not permitted in inpatient wards for infection control and safety reasons.
• Health Screening: Do not visit if you are experiencing fever, cough, sore throat, runny nose, or any respiratory symptoms. Visitors are encouraged to take a self-administered Antigen Rapid Test (ART) on the day of their visit.
• Masking and Hygiene: Wear a surgical face mask properly at all times while inside the wards and clinical areas. Sanitize your hands regularly and maintain a safe distance from other patients.
• Ward Etiquette: Do not eat, drink, sit on the patient's bed, or use the patient's washrooms inside the ward. Visitors may also be asked to step outside temporarily during medical rounds or nursing procedures. [1, 2]

4. Getting There and Assistance

• Public Transport: TTSH is located at 11 Jalan Tan Tock Seng and connects directly to Novena MRT Station (Exit A) via underground walkways.
• Parking: Visitor parking is available at the main hospital carpark on Jalan Tan Tock Seng.
• Enquiries: If you need help locating a patient's ward or have special caregiving requests, call the TTSH General Enquiries line at 6256 6011 or use the NHG Health App for indoor wayfinding. [1, 2, 3]