Protecting you from scams
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Your security is our priority. That’s why we continuously enhance our security measures to protect your account against increasingly sophisticated scams. To further strengthen your account security, a 12-hour cooling period will be introduced from 7 March 2026 for the following digital banking transactions: - Adding a new transfer recipient
- Increasing daily local & overseas
- transfer limits
- Updating contact details such
- as email and mobile number
The above measures are in addition to the existing 12-hour cooling period for Digital Token setup. |
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How does the 12-hour cooling period protect me from scams?The 12-hour cooling period is a critical security safeguard designed to give you time to detect and stop unauthorised activity on your account. For instance, a scammer attempts to add a new transfer recipient or increase your transfer limits, transfers to new recipients or transactions above your existing limits will only be allowed after the 12-hour cooling period has ended. During this time, alerts will be sent to your bank registered contact details so you can review the request and report it immediately if it was not made by you. Please be assured that you may continue to perform your usual banking activities such as transferring funds to existing payees within your current transfer limits, without interruption. |
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Here’s some tips for seamless banking: |
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For more information, visit |
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ACT to get the upper hand over scammers |
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Find more DBS Scam Defence resources at |
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This is an auto-generated message. Please do not reply to this email.
For enquiries, visit our DBS Help & Support Page
or chat with us on DBS digibot on our official DBS website.
DBS Bank Ltd Co. Reg. No.: 196800306E |
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