Can I install and use a Starhub broadband and a Simba 10Gbps broadband in my 5 room HDB flat at the same time?

Google search answer on 2026-02-24

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Google search answer on 2026-02-24

Can I install and use a Starhub broadband and a Simba 10Gbps broadband in my 5 room HDB flat at the same time?

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Yes, you can absolutely install and use both 

Starhub and Simba 10Gbps broadband services in your 5-room HDB flat at the same time.

It is a common practice in Singapore to have dual internet service providers (ISPs) for redundancy or to separate, for example, gaming traffic from family streaming traffic. 

Here is what you need to know about setting this up:

How it Works (Technical Details)

• Dual-Port Termination Point (TP): Most HDB flats in Singapore are equipped with a NetLink Trust (NLT) fibre Termination Point, which is the white box on your wall. This box usually has two ports.
• Parallel Setup: You can keep your Starhub connection on Port 1 and activate the second service (Simba) on Port 2.
• Independent Services: Each service will have its own Optical Network Terminal (ONT) and router, meaning they run independently. 

Considerations for 10Gbps Setup

• 10Gbps Requirements: To fully experience 10Gbps, you need compatible hardware, such as a router with 10Gbps WAN/LAN ports (e.g., Wi-Fi 7) and devices that support 10Gbps Ethernet.
• Coverage: In a 5-room HDB flat, placing the router centrally is crucial. With two 10Gbps services, you will have two high-performance routers, which may help cover dead spots, but a mesh system is still recommended for full, high-speed coverage.
• Installation Fees: You may need to pay an NLT service activation charge (approx. $61.04) for activating a new port. 

Steps to Take

1. Check your TP Box: Ensure your Fiber Termination Point has an available second port.
2. Order Second Service: When signing up with Simba, inform them you already have an existing provider (Starhub) and require activation of a second, separate port.
3. Arrange Installation: A technician will likely need to come to activate the second port on the NLT box.
4. Wire Management: You will have two separate ONT boxes and two routers, so ensure you have enough space for the hardware. 

Having two providers allows for, for example, using Simba for its 10Gbps speed/low cost, while keeping Starhub as a backup if one service has downtime. 

5 Apr 2025 — 12 Sep - Signed up Simba 10gbps online 13 Sep - Rcvd email to collect 10gbps ONT n NLT appt to activate NLT port 2 (free port) on 20 Sep. My port 1 is still wit...