2026-05-23
I'm a 70 years old Singapore citizen. I have 4 Simba Senior plan phone numbers, one Starhub phone number, one Singtel $5 hi Senior Monthly plan phone number and a Singtel 50GB hi local data phone number.
Can I have the following:
(1) A new Singtel $5 hi Senior Monthly plan phone number?
(2) Change my mobile phone plan from Singtel "50GB hi local data plan" to Singtel "$5 hi senior monthly plan"?
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Google search answer:
(1) Can you get a new Singtel $5 hi! Senior Monthly plan phone number?
No, you cannot register a new Singtel $5 hi! Senior Monthly plan number.
Under Singapore's strict IMDA prepaid regulatory laws, a single individual is legally allowed a maximum of 3 active prepaid SIM cards across all telecommunications providers combined. [1]
Your current prepaid allocation stands at 3 active prepaid lines, which completely maxes out your legal limit:
- 1 StarHub line (Prepaid)
- 1 Singtel $5 hi! Senior Monthly line (Prepaid)
- 1 Singtel 50GB hi! local data line (Prepaid)
Your 4 SIMBA Senior plans are categorized as postpaid services. Therefore, they fall under IMDA's separate 10-postpaid-line limit and do not conflict with your prepaid allowance. However, because you already have 3 prepaid SIM cards registered to your NRIC across Singtel and StarHub, any telco system will automatically reject an attempt to register a 4th prepaid number. [1, 2, 3, 4]
(2) Can you change your plan from "50GB hi! local data plan" to "$5 hi! senior monthly plan"?
Yes, you can change to this plan on your existing line.
Since you are not adding a new SIM card or phone number, your total prepaid SIM card count will remain at 3, which keeps you perfectly within legal compliance. You can switch your existing Singtel prepaid number to the senior plan as long as your identity card confirms you are over 60 years old. [1]
You can make the switch directly yourself through the following options:
- Via the App: Log into the Singtel hi! App using that phone number, navigate to Top Up > Monthly Plans, and select the $5 hi! Senior Monthly Plan. [5]
- In Person: Visit any official Singtel Shop or Exclusive Retailer with your original physical NRIC to have a customer service officer manually convert the plan for you. [6]
Would you like help finding the closest Singtel retail shop to your current neighborhood, or do you need assistance navigating the hi! App to change the plan yourself?
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