How to copy photos and videos from a SanDisk Ultra Dual Drive Go USB Type C to my Windows laptop?

To copy photos and videos from your SanDisk Ultra Dual Drive Go (USB Type-C) to a Windows laptop, plug the drive into your laptop's USB-C port and use File Explorer to transfer the files.

If your laptop only has older, rectangular USB-A ports, you can simply rotate the swivel casing on the SanDisk drive to reveal its USB-A connector instead.

Step-by-Step for Windows

• Connect the drive: Plug the USB Type-C side of the drive directly into your laptop's USB-C port.
• Open File Explorer: Press the Windows Key + E on your keyboard to open the file manager.
• Locate the SanDisk drive: Click on This PC in the left-hand sidebar. Under the "Devices and drives" section, double-click on your flash drive (usually named SanDisk or USB Drive).
• Select your media: Open the folders containing your photos and videos. Highlight the items you want to copy. You can press Ctrl + A to select everything in that folder.
• Transfer the files:
  • Press Ctrl + C to copy the selected items.
  • Click on Pictures or Videos in the left-hand sidebar of File Explorer (or navigate to your preferred destination folder).
  • Press Ctrl + V to paste the files onto your laptop.
• Safely eject the drive: Once the transfer is complete, look at the bottom right corner of your Windows taskbar. Click the small carrot arrow (^), click the Safely Remove Hardware and Eject Media icon (a tiny USB plug with a checkmark), and select your SanDisk drive.

If the drive isn't appearing under "This PC" after you plug it in, let me know:

• Is your laptop completely updated, or are you getting any "USB device not recognized" errors?
• Were these files originally saved to the drive from an Android phone, Mac, or another device?

I can help you troubleshoot any visibility or formatting issues.